Car Wash Genie

Alex Gannett 4 years ago

I scheduled 4 different appointments with car wash genie and they were no show / no call all 4 times. Extremely unprofessional to leave a customer hanging 4 TIMES with no call or explanation on why it is occurring. We are understanding that businesses are short staffed around this time but there is no excuse to not show up 4 times after scheduling directly with someone on the phone.

Orianna Torres 4 years ago

The person assigned to me was very puntual, and professional. I guess they did their part of the job. What I do not comprehend is how they can charge $70 for a bunch of detailing, and the car looks like nothing changed other than it was vacuumed. Will not use this service again when I can go other places for cheaper who do a much better job.

Anastasya 5 years ago

These guys were very punctual and very friendly. Having the convenience of a mobile car wash was awesome but it was definitely way overpriced for the job done. The detailing wasn't much of a difference between a hand car wash inside. I saw many things that just didn't get attended to. It was basically paying the same price as going to a dealership and getting a detail there. Not sure if I will contact again but the workers were nice people overall.

C H 9 years ago

Absolutely Awesome! This was the best car wash and service I've ever received. Genie and her staff washed and waxed my SUV and my wife's car with great attention to detail. They arrived right on time and made our cars look brand new. They also detailed the interior which looks great!

Nikki S 11 years ago

EXTREMELY unprofessional service and I will not be using it again. I reserved my booking for an express detail (which was $60) through their website for 1 pm on the specified day. It included washing the outside of my car, vacuuming the inside, etc. Their office manager contacted me saying they only had 4 pm available. I did ask her if it included shampooing my carpets, and she said no, it only included shampooing the mats; however, I could add the service for $30 more. $90 to clean my car and shampoo my carpets? A full interior detailing is advertised on their website for $115..why wouldn't you just pay the difference? I told her I would pass on that offer, and that I would like my car washed for their regular $25 price (which they would wash the outside and vacuum the inside as well) at 4 pm that day. She emailed me back and said she would put me down for 4 pm. NO ONE EVER SHOWED UP. I received NO call, voicemail, email, or even a text. What kind of professional service would stand up a customer without notice? I will not be using this service again. I emailed the office manager of my frustrating experience, and STILL no response. What a joke. Very disappointing.